Overview
Human behaviour is a major aspect influencing the attitude of an employee at the workplace. It is important for the organization to cultivate and nurture good behavioural traits in its employees. This helps develop the right attitude towards not only their work but also with their co-workers. Every individual has a unique behaviour which usually is very deep-rooted over time. Good news is that change in behaviour can be effectively imbibed through new behavioural skills. It is extremely important to understand the existing behaviour pattern to teach them new behavioural skills and improvise with the new methods. Behavioural skills training helps employees to work more productively and efficiently as also develop leadership qualities.
Course Content
Behavioural training is broken down into 3 key modules;
Personal Grooming and personality development:
● Maintaining Personal Hygiene
● Dressing Sense
● Body Language
● Self-presentation, greetings and introduction
Interpersonal Skills:
● Initiating and making interesting conversations
● Communication with people of the opposite sex regardless of their position
● Being assertive in a diplomatic manner
● Being considerate with colleagues irrespective of their position
● Acknowledging compliments and differences
● Express appreciation and portray positivity
● Being courteous
Business Communication
● Clear and concise communication
● Being specific to the objective
● Emphasizing on critical points
● Listening skills
● Understanding of the audience for communicating effectively
● Telephonic Communication
● Greetings and introduction for outbound and inbound calls
● Dos and don'ts for a telephonic conversation
● Mobile phone etiquette
● E-mail Communication
● Basic language usage while drafting an e-mail
● Use of concise Subject Line
● Managing the tone of the communication
● Acknowledging and Responding to e-mails
● E-mail presentation – fonts, spacing, background etc.
● Use of CC & BCC
Key Features
Each training module covers theory and practice to ensure the participants absorb its learning completely.
● Detailed description of each skill for appropriate use with its importance and benefits
● Theory learning is backed up by way of interactive games, role play, and video sessions
● Situation-based training to evaluate the learning at an individual level
Eligibility
● Entrepreneurs or Freelancers working for different clients
● Team Leaders
● Business Managers
● Subordinates or Associates
● Fresher’s
● Operating Managers
● CEO
Benefits
Behavioural training programs are designed to help participants develop their personality, presentation, communication, and interpersonal skills. All of these are key to creating a positive work environment in an organization. It incorporates the habit of unlearning and relearning in employees which is very useful in this fast-paced, highly competitive corporate environment.
Behavioural training program trains the employees to not only better manage their personal attitude but also apply the learnings to their day-to-day activities in professional lives. It instills confidence and helps them communicate and engage with clients more effectively. This shows up in their work performance and has a positive reflection on the business growth with more happy customers.
Certification
On successful completion
of the workshop and activities, you will be awarded a training completion certificate.
