Overview
The corporate sector functions as a blend of four skills: technical, verbal, gestures and actions. Each professional is evaluated on the basis of these four in every organization structure. Achieving mastery of these will allow you to shine through, stand apart from your peers and put you on a spot for a faster promotion, which is exactly what this course will teach you in detail.
Course Content
Each module is packed with an opening activity and demonstration; delivered as a combination of instruction, example and real-life case study.
a. Professional Conduct
- Courtesy
- Appearance (Casual v/s Formal)
- Cultural Cross-overs (On-Request)
- Value of the Written Word
- Impact of Confidence
- Use of Authority
b. Effective Communication
- Speaking, Listening, Writing and Reading
- Avoiding Redundancies
- Eliminating Barriers
c. Importance of Networking
- Personal Meeting (Introductions, Social Gatherings)
- Online Correspondence (Social Media Skills and Telephone Skills)
d. Customer Service and Relationship Management
- On-site Live Trainings
- On-line Screen Trainings
e. Presentation Skills (On-site and Online)
f. Modules with Team Building Activities, Role-play and Presentations
Key Features
- The course begins with a quick review of current business etiquette skills, to be rated in the sheet provided.
- Each module outlines recurrent mistakes that professionals tend to make in everyday corporate setting. The problem will be presented as a part of a case study and the appropriate remedial solution will be worked out during the training.
- The modules will be customized, whenever applicable to your industry and sector.
- For an inter-company training, content will be delivered to suit your office culture, and activities will involve participation of team leaders and the employees working under them.
- Employees from MNCs and corporate establishments have an added module (on-request) for maintaining relationships across geographical borders and cultures.
- Customer-centric role-plays will benefit every participant (whether or not they are placed in a customer-facing role, as it will help you understand the on-floor functions)
Eligibility
- Employment Seekers
- IT Professionals
- Sales Professionals
- Marketing and Research Professionals
- Trainers and Team Leaders
- Entry-level Trainees/ Interns
- Relationship Managers
- Corporate Employees (Low, Mid and Senior Level Position)
- Managers (Heading a team of 2 to 25 employees)
- Directors (Heading multiple departments, each with a team number of 3 to 300)
- Self-employed Professionals
- Entrepreneurs
- Client and Customer-facing Executives
- Mid-level Professionals intending to ascend the corporate ladder on a fast-track promotion
Benefits
- The training will enhance interpersonal skills of employees and professionals thereby creating a positive impact in their demeanour in the workspace.
- With clear and effective communication, you are sure to increase your credibility in your profession, technical skills and networking.
- Appropriate use of authority can give a boost to productivity levels and upgrade employee performance, but inappropriate use of the same can also lead to loss of trust and create animosity. Learn how to strike a balance with our hands-on ‘Use of Authority module.
Certification
All modules are to be completed and participation in activities, role-plays and presentations is mandatory. Upon completion, you will be awarded a certificate of participation and the best presentation will be given an award of excellence.
